Our Policies
All Workmanship and Materials Guaranteed
Any piece suffering from damage due to normal wear and tear or an error in the production process will be replaced or repaired. For example, if a band breaks due to normal wear and tear, or a stone falls out due to the prongs not being tightened down enough. Please contact us to have your piece evaluated.
If you visit our show schedule page you can find us at a show near you to evaluate your piece on the spot. Replacing stones, broken chains, or broken earrings can be done on site at all shows. Broken bands or other damage to the silver/gold bases must be done back in our workshop in Sugar Loaf, NY.
Handcrafted designs do not hold up to having the stones changed. We do not do aesthetic changes for any reason. Unfortunately, if you choose a ring in the wrong size, but love the stone we cannot remove the stone once it is set. It weakens the prongs on the ring which can lead to problems in the future and it can damage the stone.
Payments and Processing
We collect and process payments through Paypal and Stripe.
Supported countries are listed below.
https://www.paypal.com/us/webapps/mpp/country-worldwide
Shipping
All orders are shipped once minimum volume is reached via U.S.P.S. We strive to have your package sent out to you no later than 1-2 weeks from the date the order is placed. Tracking numbers are provided on all domestic orders, and on international orders where available.
If you have any questions or concerns, please contact us at:
Domestic Orders
All orders within the United States are shipped using U.S.P.S.First-Class Package Service.
International Orders
Orders are shipped using U.S.P.S. First-Class Mail International
$14.99 for all orders under $200.
Orders of more than $200 include free international shipping.
Supported countries listed below.
Returns
We expect that you will love your Moon Angel piece. If for any reason you do not, you may return the item within 30 days for a full refund. When we receive your returned package, we will refund the cost of the item(s). All items must be in their original packaging. (Shipping fees are non-refundable)
Please contact us at: contact@moonangeljewelry.com to inform us of your return so we can begin processing it. You will receive your refund after all items have been received, evaluated, inventoried, and restocked. This may take up to 5 business days dependent on how busy the workshop is. Once the Refund Request is filed: Credit/debit card payments take 5-10 business days. Paypal payments take 3-5 business days.
Items should be packed into a bubble mailer/padded envelope if the original shipping packaging is not available. Please include your full name with order number. All returns must include a reason for return (we use this information to help us serve our customers better). U.S. orders please ship back using U.S.P.S. First Class
Send to:
Moon Angel
P.O. Box 350
Sugar Loaf, NY, 10981
Exchanges
If you selected the wrong size for a ring; wrong length for a necklace chain; or a bracelet that is too small, the purchased items can be exchanged for items of the proper size*. Please contact us at: contact@moonangeljewelry.com To begin processing your exchange. You must pay $5.00 for return shipping.
*Limit no more than 3 times before a 10% restocking fee is charged. For these customers who struggle to find the proper size we request that you seek us out at one of our shows. So one of our Faire Employees may fit you for the proper size. If there is not a show near you, please visit your local jeweler to be properly sized for a ring.
If the original shipping packaging is unavailable please pack the items into a bubble mailer/padded envelope. Please resend the item with its original packaging, order number, as well as any other materials provided in your original shipment and packaging.
Order Cancellations
Once an order is marked fulfilled we cannot cancel your order. You will then need to wait until the package is received to process it as a return. If you make a mistake in the process of filling out your order information. Please contact us as soon as possible through our email: contact@moonangeljewelry.com so we may address the corrections properly in our system.
Cleaning
If you want to send your items in for a cleaning you can send them to:
Moon Angel
P.O. Box 350
Sugar Loaf, NY 10981
Cleaning costs $10. It is a flat charge per shipment regardless of the amount of pieces you send. Please make all checks Payable to Ronald Peckham or You can purchase a Cleaning through our shop.
Cleaning is always FREE at any of our shows.
Repairs
Varies based upon severity of the repair
August-November is our peak show season. Repairs sent in during the show season may take longer than normal. Please contact us for further information. Once the piece is received and evaluated we will contact you with further information regarding your repair.
Note *Effective as of 9/14/2018 Repairs will only include the repair of jewelry due to an error in craftsmanship and/or structural integrity. Examples of what are not classified as repairs are REBUILDS (See Amended Section Below) such as items that we will be rearranging or adding 'Links'.
Rebuilds/Add-on's
If you purchased a piece from us previously and wish to have it rebuilt or added-on to the pieces are subject to a Service Charge* due to the time it takes to disassemble and rebuild our pieces once they are assembled. This service charge may vary based upon the complexity of the request.
We encourage customers to add on to their pieces, forming a collection overtime. However, we request that these customers seek us out at the shows so we may properly address your customized concerns. *We do our best to keep this aforementioned service charge below $20.
All rebuilds/add-on requests are accepted based upon the discretion of the service provider.